Property & Tenancy Management Policy
The operating policy for Justin’s Home Ltd covering property use, tenancy responsibilities, short-term accommodation management, compliance obligations, payments, and fair charging standards in England.
Part One
Property & Tenancy Management
1. Introduction
Justin’s Home Ltd is committed to maintaining high standards of professionalism, transparency, safety, and compliance across all property management, rental, and accommodation services. This policy establishes the principles, responsibilities, and operational rules governing property use, tenancy arrangements, client obligations, and company protections.
- Short-term accommodation, including serviced stays, holiday lets, Airbnb, and booking platforms.
- Let-to-let arrangements.
- Residential occupancy agreements.
- Company lease structures.
- Property management services.
2. Property Classifications
All property arrangements must be clearly classified for clarity and legal accuracy.
Standard Residential Arrangement
Applies where occupants reside for long-term living purposes without subletting rights unless explicitly agreed.
Let-to-Let Arrangement
Applies where the contracting party is permitted to sublet or license occupancy to third parties. The primary contracting party assumes responsibility for occupants, Justin’s Home Ltd holds no direct liability for introduced occupants, and subletting must be expressly permitted in writing.
Company Lease
Applies when a registered company leases a property for corporate or accommodation use.
Serviced / Short-Term Accommodation
Applies to furnished properties offered for temporary stays, including bookings through third-party platforms.
3. Client & Tenant Responsibilities
Accurate Disclosure
Clients must provide truthful and complete information. Misrepresentation constitutes a breach of agreement.
- Intended use of the property.
- Number of occupants.
- Business or residential status.
- Subletting intentions.
Responsibility for Occupants
Where occupants are introduced by a client, particularly under let-to-let or company leases, the contracting party assumes full responsibility for conduct and damages. Justin’s Home Ltd retains enforcement rights for breaches.
Property Care
Occupants must protect the condition and safe use of the property.
- No damage to fixtures, fittings, furniture, or structure.
- Cleanliness and reasonable maintenance.
- Compliance with safety rules.
- Normal wear and tear is acceptable; negligence is not.
4. Use of Property
Properties managed or leased through Justin’s Home Ltd must not be used for prohibited or unauthorised activity.
- Illegal activities.
- Unauthorised parties or events.
- Commercial activities without permission.
- Overcrowding beyond agreement limits.
- Events, filming, and gatherings without written approval.
5. Subletting & Third-Party Occupancy
Subletting is strictly regulated.
Written Permission Requirement
No subletting or licence agreements are permitted without explicit contractual approval.
Let-to-Let Conditions
Under approved let-to-let arrangements, the contracting party manages guest or tenant relations, liability for occupants remains with the contracting party, and Justin’s Home Ltd may request occupant details where necessary.
Unauthorised Occupants
Unauthorised occupants may result in financial penalties, immediate termination, and eviction procedures.
6. Payments & Charges
All rental and service payments must be made as agreed within contractual timelines.
Part Two
Airbnb & Short-Term Accommodation Management
1. Policy Purpose
This policy defines the commercial structure, responsibilities, payment flows, and liability boundaries governing properties managed by Justin’s Home Ltd for serviced accommodation, Airbnb, Booking.com, short-term rental management, Justins Holiday Accommodations, and supported guest stays.
2. Management Fee Structure
Justin’s Home Ltd operates under a flat management fee model and charges 20% of booking revenue as its management fee.
- Property advertisement and listings.
- Platform posting and optimisation.
- Client sourcing and booking coordination.
- Customer service and guest support.
- Conflict resolution and issue management.
- Administrative and operational support.
- Transportation and related business costs.
- Marketing and promotional activities.
3. Landlord / Property Owner Responsibilities
The landlord or property owner retains full financial and legal responsibility for all property-related expenses.
Statutory & Compliance Obligations
The landlord is solely responsible for obtaining and maintaining legally required documentation.
- Gas Safety Certificate.
- Electrical Safety Certificate (EICR).
- Energy Performance Certificate (EPC).
- Insurance coverage.
- Fire safety compliance.
- Any legally required safety documentation.
Property Running Costs
Justin’s Home Ltd is not responsible for utility bills, council tax, service charges, insurance premiums, maintenance costs, or repair expenses.
Cleaning & Housekeeping
Cleaners are engaged on behalf of the property, not Justin’s Home Ltd. Payment for cleaners remains the landlord's responsibility.
4. Platform Commissions & Third-Party Deductions
Where bookings originate from third-party platforms, platform commissions are deducted directly by the platform. Justin’s Home Ltd has no control over, and bears no responsibility for, these deductions.
5. Payment Flow & Revenue Distribution
Booking Revenue Handling
After third-party deductions, the remaining booking balance shall be processed through Justin’s Home Ltd.
Management Fee Deduction
Justin’s Home Ltd shall deduct its 20% management fee from the received balance.
Landlord Disbursement
The remaining funds shall be transferred to the landlord or property owner in accordance with agreed payment schedules.
6. Certificate Monitoring & Reminders
Justin’s Home Ltd may remind landlords of certificate expiry dates and notify landlords of compliance risks. Responsibility for renewals remains with the landlord.
7. Liability Limitations
Justin’s Home Ltd functions strictly as a management and operational service provider and shall not be liable for property compliance failures, unpaid property expenses, insurance gaps, cleaner payment disputes, platform fee deductions, or landlord financial obligations.
8. UK Housing Law Compliance & Commission Prohibition
Compliance With UK Housing Legislation
Justin’s Home Ltd operates in accordance with applicable United Kingdom housing regulations.
- Tenant Fees Act 2019.
- Housing Act 2004.
- Homes (Fitness for Human Habitation) Act 2018.
- Landlord and Tenant Act 1985.
- Renters' Rights Bill.
Prohibition of Commission, Referral Fees & Improper Payments
Justin’s Home Ltd maintains a strict zero-commission policy. Staff must not request, accept, or receive commission or financial incentives connected to tenant references, property applications, tenancy approvals, deposit arrangements, client referrals, or property allocation decisions.
Permitted Payments
Justin’s Home Ltd will only request payments legally permitted under UK law.
- Rent payments.
- Refundable tenancy deposits.
- Holding deposits where applicable.
- Charges permitted by statutory regulations.
Ethical Conduct and Anti-Corruption Policy
Employees, consultants, trainees, and contractors must not accept bribes, receive personal payments to accelerate tenancy approvals, offer property access for money or gifts, or manipulate references or tenant checks for financial gain.
Transparency & Financial Accountability
All lawful charges must be clearly disclosed, written agreements must outline fees, payment records must be maintained, unlawful transactions must be refused, and all payments must be traceable through official company accounts.
Protection of Tenants and Clients
Justin’s Home Ltd follows government guidance on fair tenancy practices, avoids unlawful fees or commissions, ensures tenants receive clear payment documentation, and encourages lawful dispute resolution.
9. Fair Charging Policy & Client Right to Dispute Transactions
Fair Fee Principle
Charges issued by Justin’s Home Ltd must be reasonable, transparent, clearly communicated in advance, and connected to actual services rendered or legally permitted charges. Hidden costs, duplicate charges, and unnecessary administrative fees will not be imposed.
Client Right to Query or Challenge Transactions
Any client, tenant, landlord, consultant, or third party who believes a payment, invoice, or transaction does not reflect agreed terms has the right to raise a written concern and provide supporting documentation where necessary.
Commitment to Resolution
Justin’s Home Ltd will review payment concerns fairly, provide clarification, correct administrative or financial errors where identified, and work with the client toward a transparent resolution.
Record Keeping and Financial Transparency
Justin’s Home Ltd will maintain accurate records of payments, invoices, and financial transactions in accordance with UK regulatory expectations.
10. Policy Acceptance
Engaging Justin’s Home Ltd for short-term accommodation management constitutes acceptance of this policy.